Terms of Service

By using this Service (the "Service"), operated by Agent Eva AI LLC ("we", "us", "our"), you agree to these Terms of Service. If you do not agree to these terms, please do not use the Service.

1. Not medical advice

Agent Eva AI LLC provides informational summaries of publicly available insurance coverage criteria. It is not medical advice and is not a substitute for consultation with a licensed healthcare provider. Nothing on this site should be interpreted as a recommendation to take, change, or stop any medication. Decisions about your medical care should be made with your doctor.

2. Not a guarantee of coverage

Coverage criteria, prior-authorization requirements, formularies, and pricing change frequently and vary by employer group, plan year, and contract. The information shown by Agent Eva AI LLC may be out of date, incomplete, or incorrect for your specific plan. The only authoritative source for what your plan covers is your insurance company. Before making any decision based on what you see here, verify directly with your insurer or your prescriber.

3. No doctor-patient or insurer-member relationship

Using Agent Eva AI LLC does not create a doctor-patient, attorney-client, insurer-member, or any other professional relationship between you and us. We are not your healthcare provider, your insurance company, or your insurance agent.

4. No affiliation with insurers or pharmaceutical companies

Agent Eva AI LLC is an independent informational tool. We are not affiliated with, endorsed by, or sponsored by any health insurance company, pharmacy benefit manager, pharmaceutical manufacturer, or government agency. Trademarks of insurers and medications referenced on the Service are the property of their respective owners and are used solely to identify the entities and products being discussed.

5. AI-generated content

Plain-language summaries on the results page are generated by a large language model and may contain errors. We make a good-faith effort to ground these summaries in the underlying coverage criteria, but you should not rely on them as a substitute for reading the original policy document or contacting your insurer.

6. Acceptable use

You agree not to: (a) use the Service to upload images that are not your own insurance card or that contain another person's identifying information without their consent; (b) attempt to reverse-engineer, scrape at scale, or interfere with the Service; (c) use the Service for any unlawful purpose.

7. Limitation of liability

To the maximum extent permitted by law, Agent Eva AI LLC and its officers, employees, and contributors shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to your use of the Service, including without limitation any decision you make about insurance coverage, prior authorization, or medication use based on information shown on the Service.

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or accuracy of information.

8. Indemnification

You agree to indemnify and hold harmless Agent Eva AI LLC from any claim or demand arising out of your use of the Service or your violation of these Terms.

9. Governing law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law provisions. Any dispute arising out of these Terms shall be resolved in the state or federal courts located in Delaware.

10. Changes

We may update these Terms as the Service evolves. Continued use after a change constitutes acceptance of the updated Terms. The "Last updated" date at the top reflects the most recent change.

Contact

Agent Eva AI LLC
ben@agenteva.ai